IIIVVVYYY is all handmade by Ivy Weinglass in Brooklyn, NY.
REFUNDS AND EXCHANGES
Every piece I make i'm proud and honored to put out into the world and sell to you, but if you find you are not satisfied with any of my products you've bought, please let me know and we can figure out what went wrong. Please make sure you check sizes before you order so you know what you're getting. Like all great handmade pieces, variations in color and size and texture are just a fact. These are not grounds for returns!
Buuuttttt if you decide that this work is just not right for you, please contact within 7 days of receipt. Exchanges or store credit will be issued - no returns! Shipping charges are non-refundable and the buyer is responsible for the return of the merchandise in a resalable condition. Credit will not be given for pieces that come back damaged so please please please take care in repackaging and shipping so that nothing breaks in transit. The refund will be issued when I receive the item safe and sound.
All pieces are packed to make it to you all in one piece. But things happen! Thats life! Nothing is permanent! If a piece arrives damaged, please contact me at IIIVVVYYYW [at] gmail.com with pictures of the damage. We'll go from there.
Again, please remember: Like all great handmade pieces, variations in color and size and texture, etc are just a fact. And also, encouraged by me! You are buying a one of a kind, handmade piece, you WANT it to be handmade! If not, you might be in the wrong place.
I'm totally open to creating custom pieces! Just email me!
If you are interested in wholesaling from me, please contact me at IIIVVVYYYW [at] gmail.com